Privacy Policy

Last updated: Sept 1, 2025

At GrabCaddy, we respect your privacy and are committed to protecting the information you share with us. This policy explains how we collect, use, and safeguard your data when you shop with us or use our website.

Information we collect

  • Personal details such as your name, email address, phone number, billing and shipping addresses, and payment information when you place an order.

  • Account details if you create an account, including your login information and saved preferences.

  • Website activity like pages you view, products you browse, and the time spent on our site, which helps us improve your experience.

  • Cookies and device information to remember your preferences, support website functionality, and provide a more personalized shopping experience.

How we use your information

  • To process and ship orders, and provide updates about your purchases.

  • To respond to questions or provide support through our customer service team.

  • To personalize your experience and recommend products you might like.

  • To send marketing emails or offers if you choose to subscribe (you can unsubscribe anytime).

  • To analyze and improve our website performance and security.

Sharing your information
We only share your data with trusted third parties who help us run GrabCaddy — for example, payment processors, shipping carriers, and customer support providers. They are only allowed to use your information to perform their services for us. We may also share information if required by law or legal process.

How we protect your information
We use industry-standard security measures to protect your data from unauthorized access or misuse. While no system is completely secure, we regularly review and update our practices to keep your information safe. Please keep your account password secure and unique.

Children’s privacy
GrabCaddy does not knowingly collect information from anyone under 16 years old. If we learn we’ve collected data from a child, we will delete it promptly.

Your choices and rights

  • You can update or delete your account information anytime by logging in or contacting us.

  • You may opt out of promotional emails by clicking “unsubscribe” in our messages or emailing us directly.

  • You can contact us to request access to or deletion of the personal information we hold about you.

Changes to this policy
From time to time, we may update this Privacy Policy. The latest version will always be posted on this page. We encourage you to review it regularly.

Contact us
If you have any questions or concerns about how your information is handled, please contact us at support@grabcaddy.com.